Product Returns Policy - Book Wholesaler Australia

Product Returns Policy - BookWholesaler.com.au

At Book Wholesaler, customer satisfaction is our priority. We are committed to ensuring your shopping experience is smooth and hassle-free. If you need to return a product, please review our returns policy below:

Change of Mind Returns

We gladly accept returns for change of mind within six (6) weeks of purchase or receiving your order. To be eligible for a return:

• The product(s) must be in their original condition (unused, undamaged, and in the original packaging).
• Please contact our customer service team at info@bookwholesaler.com.au for return instructions before sending the item back.

Please note:

• Customers are responsible for the cost of returning the product(s) for change-of-mind returns.
• Once the item is received and verified, a full refund will be issued.

Returns for Faulty or Incorrect Products

You may return a product within a reasonable timeframe if:

• The product is misbound or faulty in any way.
• You received a different product than the one you ordered.
• The product arrived damaged.

If your return meets any of these conditions, you are entitled to a refund or an exchange. In such cases:

• The cost of returning the product will be covered by us.
• Please contact us at info@bookwholesaler.com.au to arrange the return and provide proof of the issue (e.g., photos of damage or incorrect product).

Other Returns

If your return does not meet the above conditions but you would still like to return the product, please reach out to us at info@bookwholesaler.com.au. We will assess your request and advise on the next steps.

We aim to process all returns promptly to ensure your satisfaction. Thank you for choosing Book Wholesaler!